Privacy Policy

Last updated: 13 May 2026

DialledTech IT Solutions ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect the following types of information:

• Contact information: name, email address, phone number, company name
• Business information: details about your IT environment, requirements and project scope when you enquire about our services
• Technical information: IP address, browser type, and pages visited via standard server logs
• Communications: any messages, emails or correspondence you send us

2. How We Use Your Information

We use your information to:

• Respond to your enquiries and provide quotes
• Deliver the IT services you've engaged us for
• Send service updates, alerts and relevant communications
• Improve our website and services
• Comply with legal obligations

3. How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorised access, use, modification or disclosure. This includes secure storage, encrypted communications, and access controls. However, no method of transmission over the internet is 100% secure.

4. Sharing Your Information

We don't sell your personal information. We may share it only when necessary with:

• Service providers who help us deliver our services (e.g., cloud hosting, payment processors)
• Legal or regulatory authorities where required by law
• Third parties with your explicit consent

5. Cookies & Analytics

Our website may use cookies and similar tracking technologies to improve your experience and analyse site traffic. You can disable cookies in your browser settings, though some site features may not function properly.

6. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

7. Data Retention

We retain personal information only as long as necessary to provide our services and meet legal obligations. When no longer needed, we securely destroy or de-identify the data.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with an updated revision date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, contact us at:

DialledTech IT Solutions
ABN: 27 115 848 004
Email: support@dialledtech.com.au
Phone: +61 424 418 778
Melbourne, Victoria, Australia